Shipping policy

Shipping Policy – SADUMA

At SADUMA, we are committed to delivering your orders quickly and safely. Our store is powered by Shopify to ensure a smooth and secure shopping experience.

Shipping Locations

We currently offer shipping to:

• United Arab Emirates (UAE)

• Kingdom of Saudi Arabia (KSA)

Free Shipping

We are pleased to offer FREE standard shipping on all orders within the UAE and KSA. No minimum purchase is required unless otherwise stated during promotional periods.

Processing Time

• Orders are processed within 1–2 business days (excluding weekends and public holidays).

• Once your order is processed and shipped, you will receive a confirmation email with tracking details (if available).

Delivery Time

Estimated delivery times:

• UAE: 2–5 business days

• KSA: 3–7 business days

Delivery times are estimates and may vary due to customs clearance, remote locations, public holidays, or circumstances beyond our control.

Shipping Partners

We work with trusted local and international courier services to ensure reliable delivery. Carrier selection may vary depending on your location.

Customs & Duties (KSA)

For orders shipped to KSA, customs policies may apply. Any applicable customs duties, VAT, or import fees are the responsibility of the customer unless otherwise stated.

Order Tracking

Once your order is shipped, you will receive tracking information via email so you can monitor your delivery status.

Incorrect Address

Please ensure your shipping details are accurate at checkout. SADUMA is not responsible for delays or failed deliveries due to incorrect or incomplete addresses provided by the customer.

Delays

While we strive to meet estimated delivery times, we are not responsible for delays caused by couriers, customs clearance, weather conditions, or other unforeseen circumstances.

Contact Us

If you have any questions about your shipment, please contact us at:
📧 saduma91@gmail.com

We appreciate your trust in SADUMA and look forward to serving you!